Privacy Policy

Privacy Policy

Last Updated: 21 Nov 2024

Privacy Policy for No Mistakes Publishing LTD

No Mistakes Publishing LTD (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and members. This Privacy Policy explains how we collect, use, and safeguard your information when you use our online bookstore, library services, and membership and payment systems.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Email address
• Mailing address
• Phone number
• Payment details (e.g., credit/debit card information)
• Login credentials (username and password)

b) Membership Information

• Membership ID
• Download history
• Preferences for books and materials

c) Technical Information

• IP address
• Browser type and version
• Operating system
• Device information
• Cookies and usage data (e.g., pages visited, time spent on site)

2. How We Use Your Information

We use your information to:

1. Process orders, payments, and deliveries for the bookstore.
2. Manage library memberships and borrowing activity.
3. Provide access to digital library materials.
4. Respond to inquiries and customer service requests.
5. Send updates, newsletters, or promotional offers (if opted in).
6. Improve our website, services, and user experience.
7. Comply with legal obligations (e.g., fraud prevention, tax requirements).

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

• With Service Providers: For payment processing, delivery services, or IT support.
• With Legal Authorities: To comply with legal obligations, court orders, or regulatory requirements.
• In Business Transactions: If our business is merged, sold, or restructured, your information may be transferred to the new entity.

4. Payment Security

We use secure payment processing systems that comply with PCI DSS (Payment Card Industry Data Security Standard) to protect your financial information. We do not store full payment card details on our servers.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can adjust your cookie preferences through your browser settings.

6. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce our agreements.

7. Your Rights

You have the following rights regarding your personal data:

1. Access: Request access to the personal data we hold about you.
2. Correction: Request corrections to any inaccurate or incomplete information.
3. Deletion: Request deletion of your personal data (subject to legal or contractual obligations).
4. Opt-Out: Withdraw consent for marketing communications.
5. Data Portability: Request a copy of your data in a portable format.

To exercise these rights, contact us at Contact@NoMistakesPublishing.Love

8. Security Measures

We implement industry-standard security measures to protect your personal data, including encryption, firewalls, and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.

11. Data Collection for Marketing Questionnaires and Art Exhibitions

a) Types of Data Collected

For marketing questionnaires and art exhibitions, we may collect:

• Feedback and responses provided in surveys or questionnaires.
• Personal opinions or comments about the exhibition or related events.
• Contact details (e.g., email address or phone number) if provided voluntarily.
• Demographic information, such as age, location, or interests, where applicable.
• Photography, video, or audio recordings at the exhibition, where permitted.

b) How This Data Is Used

We collect this data to:

• Understand visitor preferences and improve future exhibitions.
• Analyse the effectiveness of our marketing campaigns.
• Share event updates, if you’ve opted in for communications.
• Create promotional materials (only with prior consent for identifiable data, such as photographs).

c) Sharing Data Related to Marketing and Events

We may share anonymised or aggregated survey responses with:

• Marketing agencies or partners assisting in campaign analysis.
• Sponsors or collaborators of the exhibition (aggregated insights only).

Your identifiable data will not be shared without explicit consent.

d) Photography and Media at Exhibitions

Photographs or videos may be taken at the exhibition for promotional purposes. Notices will be displayed at the venue to inform attendees, and consent will be sought for identifiable individuals in close-up media.

12. Your Choices and Rights Regarding Marketing Data

You have the right to:

• Opt out of surveys or questionnaires at any time.
• Request the removal of any personal feedback or comments you have provided.
• Decline inclusion in any promotional photographs or videos by notifying us during the event or afterward.

Updates to Privacy Notices for Specific Events

For each exhibition, we may publish an additional privacy notice specific to the event, providing details on how your data will be handled for that particular occasion.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: Contact@NoMistakesPublishing.Love
Address: 27 Forest Lane, Kirklevington, Yarm. TS15 9LX

Thank you for trusting No Mistakes Publishing LTD with your information.